We are currently recruiting for a Waiter to join our vibrant and highly successful restaurant team. Taking direction from the Restaurant Manager and Food and Beverage Supervisors you will run the daily operations of the restaurant floor and ensure a smooth service is sustained. Understanding what it means to deliver exceptional customer service and be able to exceed guest's expectations is imperative to this role. You should be confident in your knowledge of food and beverage, and at ease recommending products and daily specials to the guests. Main Duties * To run the daily operation of the restaurant floor * To meet and greet guests in a warm and inspirational manner * Explain the Al a Cate menu and specials to suit the individual tastes of the guests * To describe and upsell products to the guests * Take orders accurately and post the orders correctly * To be aware of daily bookings, acknowledge regular guests and build relationships with all guests * To maintain and deliver consistent Firmdale standards * Take instructions and direction from the management team * Complaint handling Skills * Previous experience as a Waiter in a 5* hotel or luxury cocktail bar * Good knowledge of wines, spirits and cocktails * The ability to work well under pressure and in a busy environment * A good approach to teamwork and ability to manage a busy section * Excellent communication skills * Superb attention to detail * Excellent personal presentation * Resilience and drive to get things right first time * Previous knowledge of Micros is desirable Hours required: 45 hours per week on a flexible rota, where some weekends will be required for you to work. Why Firmdale Hotels? Firmdale Hotels is an award winning hotel group with 8 luxury boutique hotels in London and 1 in New York. We have won the Queens Award for Excellence three times and the Soho Hotel has won The Cateys Award for Hotel of the Year. Quality is what we are all about at Firmdale and that's from our individually designed bedrooms containing original pieces of artwork to the Egyptian cotton linen used in the restaurant. We believe that the customer truly comes first and that if we get the minor detail right then everything else will follow. We are a market leader and a rapidly expanding Company that can offer fantastic career opportunities. To facilitate our expansion we have a policy to promote from within, wherever possible. At Firmdale, each individual employee is valued. Here you are not just another number, you are key to our future success. Our culture suits down to earth, genuinely friendly, ambitious and hardworking people. If you want to be noticed and recognized for your individual contribution then this is the company for you. In recognition of our commitment to investing in our people we have won the following awards; *Winner Hotel Excellence Awards "Excellence in Customer Service" 2010 *Winner Queens Award for Enterprise 2000, 2006, 2009 *Job Crowd Award for "Top Companies for graduates to work for in Hospitality, Leisure and Tourism" 2013, 2014 *Winner CIPD People Management Award for "Employee Engagement" 2009 *Winner Excellence in Human Resources with HR in Hospitality 2009 *Winner Springboard Award for Excellence 2008 - "Best initiative to attract people into management" *London Lifestyle Award for "Hospitality Business of the Year" 2012.
- Degree :Completed Year 9-11
About the Recruiter
As an Industry analyst we are looking for a team member to monitor trends in market sectors such as technology, pharmaceuticals, automotive or financial services. The candidate will work with market research firms, banks, investment firms and consultancies that specialize in one or more sectors.